advanced natural science to improve life

Terms and Conditions

100% natural

OVERVIEW - TERMS AND CONDITIONS

1.1 Please ensure that you read the following conditions carefully before buying and using Planet of Health products. Planet of Health (hereinafter ''we'', ''us'', ''our'') is a brand name of An An Ltd. ( headquarted at: Celovska c. 69/c, 1000 Ljubljana, Slovenia, EU) which manufactures and markets its own products directly and indirectly all over the world. A detailed description of our products is available at our Online Store. By using this Web Site and/or placing an order you agree to be bound by both these Terms and Conditions and the Website Disclaimer.


1.2. We may modify these Terms and Conditions at any time. We therefore advise you regularly review the Terms and Conditions. Your continued use of the Web Site and/or Your decision to order further Goods from Us shall be deemed to be Your acceptance of any modification which will apply to any subsequent orders placed by You.

ORDERS

2.1 The contract between Us will be formed at the point We accept Your order.

2.2 Goods are subject to availability. If We are unable to supply You with the Goods due to the fact that they are out of stock, We will inform You as soon as possible. You will be given the options to either received a full refund or wait until we received a re-supply.

2.3 Once we received your order and full payment, our system will automatically sent you a confirmation on your provided email. Please make sure you provide us the right email address.

2.4 We shall have the right to refuse to accept any orders placed for Goods.

2.5 Please note that any details and/or specifications regarding the Goods (including but not limited to any descriptions and/or photographs of the Goods) are intended as a guide only and only give a general approximation of the Goods. For example, the actual colour of the Goods may vary from the colour in the accompanying photograph.

CANCELLATION

3.1 Where applicable, You may cancel Your order in accordance with Your rights under the Distance Selling Regulations.

3.2 Once we receive your order, we will dispatch it withing 72 hours during business days. To cancel Your order You can email us at info@asan.si and if not dispatched yet, we will refund you in full.

DELIVERY

4. 1 Your products will be delivered to the address that you provided when placing your order.

4.2 Dates and times for delivery varies and are not guaranteed. They are also subject to any matter beyond Our reasonable control. As a general rule, We will endeavour to complete Your order within 3 working days of the date of Our acceptance of Your order (subject to the Goods being in stock). After the order is being disptached, European countries usually receive orders in few days, while other countries outside of Europe (overseas) receive orders in about one week.

4.3 We will send orders to your provided address in our system. By placing an order with Us, you agree that We may disclose some of Your personal details to Our supplier(s) for delivery purpose. We accept no liability for any loss and/or damage to the Goods which arises as a result of Our complying with Your delivery instructions.

PRICE & PAYMENT

5.1 Subject to any pricing error, the price You pay is the price displayed in respect of the relevant Goods on the Web Site and/or in the catalogue at the time We receive Your order, plus the applicable delivery charges.

5.2 All our prices are VAT inlusive.

5.3 Whilst We try and ensure that all prices on Our Web Site are accurate, errors may occur. If We discover an error in the price of the Goods You have ordered We will inform You as soon as possible and give You the option of either reconfirming Your order at the correct price or cancelling it. If We are unable to contact You We will treat the order as cancelled. If You cancel an order due to an error in price and We have already received payment for the affected Goods, You will receive a full refund.

5.4 Payment is due at the time You place Your order. We use a third party, payment gateway of Bank of Koper, Slovenia (part of international banking group Intesa Sanpaolo), to authorise Your payment for the Goods where You pay by credit or debit card – Visa, MasterCard, Meastro, (whether You order online, by telephone or by post). Please note that we are not responsible for ensuring the confidentiality of Your data once it is passed to Bank of Koper and We accept no liability for any loss and/or damage that You may suffer as a result of the acts and/or omissions of Bank of Koper.

5.5 If you are posting Your order to Us, you may pay by way of cheque or wire transfer (made payable to As An d.o.o.).

5.6 If you place Your order by telephone, You may make payment using a credit card and/or a debit card.

DATA PROTECTION

6.1 When You place an Order, You will be asked to provide certain personal information such as Your contact details, address, etc. We will store the data that You provide to Us on computers.

6.2 We will comply with the requirements of all Data Protection legislation in force in Slovenia  from time to time. In particular, You may request a copy of any personal data held by Us about You upon written application. Please note that We reserve the right to charge the current statutory fee for providing You with such information

6.3 We intend to manage any information learned about You in an ethical manner. It will be used for the following purposes:

a) to process Your account and order;

b) to administer Our Web Site services which may involve sharing information with Our network provider;

c) to administer Our business;

d) for assessment and analysis (e.g. market, customer and product analysis) to enable Us to review, develop and improve the services which We offer and to enable Us to provide You with relevant information through Our marketing programme; and/or;

e) to notify You of products that may be of interest to You unless You inform Us that You do not wish to receive such information.

6.4 We may disclose Your personal details to one of Our suppliers in order to perform and carry out Your order as efficiently as possible.

INTELECTUAL PROPERTY

All intellectual property rights in the catalogue and/or the Web Site, their design, text, photographs, selection and arrangement and all other accompanying information belong to Us (unless otherwise acknowledged). You may not use, reproduce, re-publish, modify and/or distribute all or any part of the catalogue, the Web Site and/or accompanying documentation other than to purchase the Goods from Us. If You infringe Our intellectual property rights, We reserve the right to take criminal and/or civil action against You.